The Republic of OUTCOMEJanuary 26, 2019 at content strategy, customer experience, entrepreneurship, storytelling, UX
26 January. India.
Indian Republic Day. Being a republic gives us the choice to govern ourselves as a citizen of India. It gives us fundamental rights. To realize how important it is, see a few countries that are not a republic. 26 January 2019 is India’s 70th Republic day.
While I am completely involved with OUTCOME that happens in 12 days from today, I thought again about the purpose of our work.
OUTCOME is committed to the way our work empowers all and transforms people and their decisions and lives. When at work, do we govern ourselves well? Do we enjoy our fundamental rights?
These thoughts gave me directions to write The Republic of OUTCOME that I pubished on the conference website too, earlier today.
How about committing to The Republic of OUTCOME! For a commitment to self-governance to deliver for common good?
The Republic of OUTCOME
We, the forces inside me, having solemnly resolved to contribute in my role as a Neutral, Committed, Learning, Customer Advocate, Brand Advocate, Impartial, to secure the interest of ALL stakeholders involved.
Experience: Customers, Brand, Employees, Public
ROI: Customers, Organization
Fairness: Accessibility and Inclusion
Neutral: Married only to the product, NOT to the founders, NOT to team, NOT to the audience, and NOR to any governance
On this day of 26th day of January, 2019
do hereby adopt, and commit myself to The Republic of OUTCOME.
Founders: Why do you invest in this product? Why do you think you are right?
Supervisors: Why we should follow the founders’ instructions? Why not question them? Why are they right? And why I should assume that you are right?
Technology: Whom are we designing for?
We Empower Customers and Community
We address Economics Viability for Organization
We Clear Technical Debt, and we Quit Creating Such Debt
To Learn and Educate
By Traveling to Conferences or Hosting Conferences
By Hosting Guests for Interviews
By Volunteering or Contributions to Opensource Projects
UX Design, Project Management, and Product Development experiences shared by mature teams in Shopify, Facebook, InVision, Intercom, Airbnb, and some amazing insights shared on First Round Review, Tomasz Tunguz, A List Apart, Facebook Groups, and Slack Channels.
Let OUTCOME be a mention by choice.
The Three Institutions
Collaboration: With all, for common good, for common goals
Designing: Operations with a shared understanding
Validations: Governance in a defined framework
Design Library, Design Manual, Design References, Content is an extension of the brand narrative
Design architecture, Design for empowerment, Our kids will love us for our work
PS: This is a living statement and it should evolve with time. As on 26 January 2019.