I am the founder of Outcome Programs, where I host a products focused annual conference, invite-only design-driven-dinners, content strategy and UX design workshops, and custom product growth programs.


Outcome programs by Vinish Garg, product UX design

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I send a weekly emails for my readings in products, design, work, and all things life. See example 1, example 2, and join me to receive emails when I writespeak, or make something.

July 28th, 2015 | customer support, technical communication

14 Ways: How Your Customer Support Benefits From a Knowledge Base

July 24th, 2015 | customer support, technical communication

Churn Rate? Let There be a Knowledge Base

April 13th, 2015 | content strategy, ContentHug, startups, technical communication

ContentHug: Makers Story

December 11th, 2014 | startups, technical communication

Authoring Tools For Startups

November 3rd, 2014 | technical communication

Technical Communicators: Stop Thinking of These 13 Things

November 14th, 2013 | content strategy, technical communication

My Top Three in Tech Comm

November 7th, 2013 | customer support, technical communication

Documentation Teams and Support Centres: Collaboration for A Common Goal

October 8th, 2013 | technical communication

Guest Post: Justifying Single Sourcing, a Case Study

May 31st, 2013 | customer support, technical communication, technology

Using WordPress for Product Knowledge Base

August 16th, 2012 | technical communication

Core Skills for Technical Writers Often Overlooked