Authoring Tools For Startups

In last few years, I have worked with a few startups as a contractor. Either they had just launched a product and were connecting with their first customers, or they were about to launch. A startup has a different approach to documentation: Priority and Urgency: Customers are their only priority, and so they need minimum content to help guide their …

Read More

My Top Three in Tech Comm

A few weeks back, I saw a young couple asking ‘top three’ from each other, by turn. For example, the questions were ‘Your top three preferred holiday destinations’, or ‘three persons you love to meet whom you have never seen and who are alive’. Their conversation gave me some food for thought as I tried to apply it to my …

Read More

Guest Post: Justifying Single Sourcing, a Case Study

The following is a guest post by Swapnil Ogale, a technical writer based in Australia. Working as a Contractor – Technical Writer across various industries, I have used a number of techniques to create a wide range of documentation, such as Online Help, FAQs, User Guides, Process Flows, Troubleshooting guides. I was interviewed (by the organisation I currently work for) with …

Read More

Using WordPress for Product Knowledge Base

Technical documentation has traditionally been developed in HATs or XML editors. It is only in recent years that the content management systems have caught the attention of documentation managers and authors as a potential platform for technical documentation. One of the most commonly used open source CMS is WordPress, and it has really evolved from merely a blogging tool to …

Read More

Core Skills for Technical Writers Often Overlooked

When I look to hire contractors, the most important factor for me is to evaluate the documentation and professional skills in the resume itself. While responding to open positions for my projects, many candidates apply with two to six years of experience. They claim to have developed world class documents in agile work environments, using global technology and enterprise platforms. …

Read More