A few days ago, I read this article—Should inclusive design be a UX concern? The answer is a no-brainer for all designers, content designers, and other design and content adjacent positions.
The article shares some statistics that shows users’ experiences and their expectations about inclusion in digital products.
But why it is that inclusion is only about design or the content?
Does inclusive design automatically mean an inclusive product?
If you define a basic criteria of inclusive design, does it necessarily mean inclusive user experience or an inclusive product? For example does it mean the same or similar inclusion criteria is meeting in marketing, and in the support centre experience?
Also, does inclusive content means that it applies to all the branded content in all the functions and teams, for the whole content footprints in the organization? I guess so.
If inclusive design is not one of the criteria or goals in the marketing and positioning, in GTM, and on research (market research, user research, pricing research, competitors research), can we have inclusive design? May be.
Can we have an inclusive product? Definitely not.
