We often see that organizations consistently build products that cause unintended suffering, and do not care how our digital infrastructure actually makes people feel. When Kevin Richard of Design and Critical Thinking called for contributions to their annual project, I thought of a proposal. A dialogue between design and an organization. The dialogue is not about design or interactions or …
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Whenever I used Claude in the past, I got a feeling that it was a golden trap. Since it is a well-designed trap and I have a bias towards well-designed products, I thought of a small experiment within those walls. We had a small conversation, you can see it here. This experience can make our relationship stronger—I can think how …
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(I am celebrating my 50th birthday today. For the day, I am celebrating momentum more than the structure. If you are missing the context somewhere while reading the post, the context is right at the end in the post. Thank you for starting reading the post.) Human intelligence is so overrated when it involves only humans. Imagine a cheque that …
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In the 2010 decade, many content strategists spoke and wrote about content models and content reuse, for designing the right user experience in digital products. For example Marcia Riefer Johnston wrote about it extensively here and here, and see another example if you are new to this practice. The content reuse discussions and the frameworks—DITA, COPE, chunking, and structured content …
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Software QA and testing are a huge industry in itself. We saw the category of bug-tracking tools in the very early days, from Bugzilla and Mantis to the modern day tools such as Linear. Early in my career as a technical writer, I saw how QA were so meticulous about their job—identifying the granular use cases to find issues in …
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You are your own Howard Roark.
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When a student says that they want to study forests, that forest is the hero of their story. If a student says that they want to design a new category of robots to do complex procedures in surgeries, that robot is the hero.
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Content is what you see about me on my LinkedIn profile, as below. Writing is writing. See the same LinkedIn profile content in a text file, as below. (For reference, I have included the text of this post in the above text file screenshot too.) A few weeks ago, an organization changed the name of their team from UX to …
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When the interface automatically generates content, there is no smell.
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I had two contrasting experiences about how founders think about their product positioning, recently. In the first story, a founder who is building a modern UX research tool reached out to me for my thoughts and feedback. They shared the URL and offered to do a demo. As I always prefer it to be, I told them that I would …
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