• design
• April 8, 2026

We often see that organizations consistently build products that cause unintended suffering, and do not care how our digital infrastructure actually makes people feel. When Kevin Richard of Design and Critical Thinking called for contributions to their annual project, I thought of a proposal. A dialogue between design and an organization. The dialogue is not about design or interactions or …

• design
• April 3, 2026

Whenever I used Claude in the past, I got a feeling that it was a golden trap. Since it is a well-designed trap and I have a bias towards well-designed products, I thought of a small experiment within those walls. We had a small conversation, you can see it here. This experience can make our relationship stronger—I can think how …

• design
• February 11, 2026

In the 2010 decade, many content strategists spoke and wrote about content models and content reuse, for designing the right user experience in digital products. For example Marcia Riefer Johnston wrote about it extensively here and here, and see another example if you are new to this practice. The content reuse discussions and the frameworks—DITA, COPE, chunking, and structured content …

• design
• February 9, 2026

Software QA and testing are a huge industry in itself. We saw the category of bug-tracking tools in the very early days, from Bugzilla and Mantis to the modern day tools such as Linear. Early in my career as a technical writer, I saw how QA were so meticulous about their job—identifying the granular use cases to find issues in …

• design
• September 8, 2025

You are your own Howard Roark.

• design
• August 31, 2025

When a student says that they want to study forests, that forest is the hero of their story. If a student says that they want to design a new category of robots to do complex procedures in surgeries, that robot is the hero.

• design
• June 18, 2025

Content is what you see about me on my LinkedIn profile, as below. Writing is writing. See the same LinkedIn profile content in a text file, as below. (For reference, I have included the text of this post in the above text file screenshot too.) A few weeks ago, an organization changed the name of their team from UX to …

• design
• June 14, 2025

When the interface automatically generates content, there is no smell.

• design
• June 7, 2025

Netflix is Netflix because of the its people and the culture and not only because of the product.

• design
• June 3, 2025

This is not design. I think we are too lost in finding the outcome and have lost the joy in the journey. There is something wrong in our positioning sense of design.