A love note to Kotak Bank India
I often write letters and dialogues for people—letters to my son, or a dialogue between design and an organization. As times change, digital gives us a far better structure, and the reading experience to make sense of the message. Floods, taxes, geo-political tension across borders among many countries, war, fifteen-minutes delivery, data privacy, car parking, and difficult relationships—people deal with …
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Modern team products should build product intelligence capability in the teams
I am not sure how far these tools help the teams build their product capabilities—the intelligence, judgement, and thoughtfulness that product teams need in the products.
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American pizza, Indian content and design systems, and Italian movies
Thousands of product teams are working in crowded nooks and corners of India. Without much content support for their design or product goals?
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Content design in personal life
If this is not how they make lists in their personal life, where do they separate this content design in life from content design at work?
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Design is not hard
It confuses me when a designer says that design is hard.
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How system thinking and user research can support each other and why it is important
Our beliefs guide the research and the research findings strengthen these beliefs—this is the most beautiful part of how system thinking and user research support each other.
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We need to revisit the role of Chief Content Officer (CCO)
A CCO will make sure that fixing content means identifying the gap or the opportunity in the system first.
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The State of Design—my essay in a publication
We need to position our design judgment better. For being a part of the design food chain—as producers and as consumers.
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The Tata Memorial Homi Bhabha Cancer Hospital, New Chandigarh—My Experiences, Part I
They maintain a very high-degree of patient-centricity, compassion, and proactive caregiving vibes throughout the hierarchy of healthcare operations.
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The inheritance of inequality—Using ‘Last drawn salary’ for hiring
Recently, I have seen how organizations set up or negotiate salaries while hiring candidates. One of the common criteria that an organization uses to negotiate salary is the candidate’s last drawn salary. I have seen a few discussions and arguments that support this practice. Of course this is a flawed practice in many ways—let us see it more closely. (Before I …
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