The lifecycle of an interaction—in content and design
An interaction does not exist in a single interaction—and an interaction’s lifecycle is greater than the sum of all the interactions’ taken together for a single story.
Content design and strategy, and system thinking
Ever since I started exploring system thinking and its role in digital product processes, my mind often thinks about content’s role in systems and systems’ role in content strategy. This is not as complicated as it sounds but we not have enough references and stories to see how these two have actually supported each other in technology teams. Even when …
Design survives and thrives in spite of the culture
Culture is more of the sentiment that shows up in the moments.
The corridor in the UX and design
This is why I say that innovation is overrated in product strategy and in the design.
No Tobacco Day—the passive smoking in our digital products
They smoke while designing it and the interface retains the traces of that smoke.
Design and content education
We cannot always imagine what the customers go through for not being able to complete the transaction.
cricinfo adapts itself for new content types—but where is content model?
The product team’s understanding and knowledge of data models could have just killed the user experience.
Design—Organization before the product
Design education should include studying organization behavior or even organization redesign too.
What is content experience
Content experience is also about what makes the message and the brand memorable.
For the design food chain
If business argues for how and why of a message or an extra field on the sign up form and if it asks design to justify, this is not how design works.